The HDFC mobile banking application is closed again, and the bank recommends that customers use online banking to complete any transactions. The outage appeared to have started around 11:30 in the morning. On Tuesday, June 15th, it seemed that the problem was uneven.
Three members of the Gadgets 360 team received an error message when they tried to access the app, and the app was opening normally for two people.
[Updated at 1:42 pm on June 15th: HDFC has now issued a tweet stating that the problem has been resolved and the mobile banking application has been restarted and running. However, the bank did not elaborate on what the problem was. ]
At present, the bank has not issued any statement on the cause of the problem, only that it is investigating the problem. However, debit card payments and online banking seem to be working at the moment. It seems that only mobile banking applications have been affected. A tweet from HDFC’s head of corporate communications read: “We have encountered some problems with our MobileBanking application. We are prioritizing this and will update it soon. Customers are required to use NetBanking to complete their transactions. Sorry for the inconvenience. Thank you. “The official identifier of HDFC Bank News also posted a similar tweet:
Please note the issues around mobile banking app is now resolved. Customers can now use NetBanking and mobile banking app for transactions. We regret the inconvenience and thank you for your patience.
— HDFC Bank News (@HDFCBankNews) June 15, 2021
As of now, the cause of the power outage is not yet clear, but according to the power outage tracker DownDetector., reports of HDFC banking problems increased around 10:30 in the morning and peaked at 11:30 in the morning. However, the problem does not seem to be Evenly distributed because some HDFC bank customer members in our team can access their accounts as usual.
This is part of a series of similar incidents affecting the online banking sector in India. ; HDFC had a similar failure in March and a major outage in November. ICICI Bank has experienced similar disruptions before. At an industry meeting in March, Reserve Bank President Shaktikanta Das had to urge the bank to strengthen cybersecurity and technical infrastructure.